Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Priory House Clearance ("we", "us", "our") collects, uses and protects your personal information when you contact us or use our website. We are the data controller for the information you provide.

What information we collect

We only collect what we need to give you a quote and carry out your clearance:

• Contact details you give us — your name, phone number, email and the address of the property to be cleared.
• Job details — what you'd like cleared and any photos or notes you send us.
• Website data — basic technical information collected by cookies and analytics, such as your device type and the pages you view. See our Cookie Policy for detail.

How and why we use it

We use your information to:

• respond to your enquiry and provide a quote — this is in our legitimate interest and to take steps to enter into a contract with you;
• arrange and carry out the clearance you've booked — to perform our contract with you;
• keep records required for our waste carrier licence and for tax — to meet our legal obligations;
• improve our website — based on your consent to non-essential cookies.

We do not sell your data, and we don't send marketing unless you've asked us to.

Who we share it with

We keep your information to ourselves wherever possible. We only share it with trusted providers who help us run the business — for example our website host, email provider and, where you've consented, analytics services. We may also share information where the law requires it, such as waste transfer documentation. Any provider acting on our behalf is required to keep your data secure and use it only as instructed.

How long we keep it

We keep enquiry information for as long as needed to deal with your request and for a reasonable period afterwards in case you come back to us. Records we must keep for legal or tax reasons are held for as long as the law requires (typically up to six years), then securely deleted.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask for a copy in a portable format. To exercise any of these, just contact us using the details below.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to put things right first.

Contact us

Priory House Clearance, 25 Burnett Rd, Christchurch, BH23 2DL
Phone: 01202 001594 · Email: [email protected]

We may update this policy from time to time. The date at the top shows when it was last changed.